Returns & Exchanges

If, within 20 days of receipt, you decide it's just not working, return it for a full refund less a 20% re-stocking charge. For instructions on how to make a return, see below.

How To Return your pieces

There are a couple of different ways to return your pieces:

Photo Returns

If your pictures arrived damaged or defective in some way snap some pictures on your cel phone and send them to us, so we can start the insurance claim process and get working on replacement pieces for you. Here's what to do:

1. Grab some pictures of the damaged pieces/shipment and the shipping container it arrived in (if the package/packaging is damaged).
2. Attach your photos to an email or a text message and either EMAIL the photos to , or text them to (614) 594-9173. Include your order number, tracking number and a brief description of the reason for your return, and whether you'd like an exchange or a refund.
3. You will receive an answer within 48-72 hours confirming that your return is being processed.
4. If your photo return is confirmed, you don't need to ship your pictures back. We'll process the exchange or refund based on your pictures.

Note:

• Photo Returns are accepted for most framed pieces or canvas pieces. For PRINTS-ONLY, those must be shipped back and returned to us.
• If we are unable to determine the damage or quality issue in your pictures of the pieces, you will be required to return the item at your expense before we can process your return.

Regular Returns

You can return your pieces for the full refund less a 20% re-stocking charge (excluding shipping) by following these steps:

1. Ship your item back to us in its original packaging and enclose a copy of your receipt. We strongly encourage you to ship your order back via a trackable method like UPS Ground, USPS Priority Mail, or FedEx. 
   
   Return Address
   Metroscap.com Returns
   1739 Stringtown Rd., Suite 1056
   Grove City, Ohio 43123
   
   
2. We typically issue refunds within 48-72 hours of receiving the package.