If, within 20 days of receipt, you decide it's just not working, return it for a FULL refund. IF within days 21-30 you decide its not working, return it for an full refund less a 15% re-stocking charge. For instructions on how to make a return, see below.
We want you to love the photos you've ordered from us here at Metroscap.
If for any reason you are not satisfied with your photos, you can return them within 30 days of receipt and/or a.) exchange it for a replacement piece, or b.) a FULL refund for the price of the pieces within 20 days, or a FULL refund less a 15% restocking charge within days 21-30 of receipt. Shipping charges will not be refunded.
How To Return your pieces
There are a couple of different ways to return your pieces:
If your pictures arrived damaged or defective in some way snap some pictures on your cel phone and send them to us, so we can start the insurance claim process and get working on replacement pieces for you. Here's what to do:
Grab some pictures of the damaged pieces/shipment and the shipping container it arrived in (if the package/packaging is damaged).
Attach your photos to an email or a text message and either EMAIL the photos to
, or text them to (614) 285-7780. Include your order number, tracking number and a brief description of the reason for your return, and whether you'd like an exchange or a refund.
You will receive an answer within 48-72 hours confirming that your return is being processed.
If your photo return is confirmed, you don't need to ship your pictures back. We'll process the exchange or refund based on your pictures.
Photo Returns are accepted for most framed pieces or canvas pieces. For PRINTS-ONLY, those must be shipped back to us and returned to us, as they are LIMITED EDITIONS, and we will destroy those damaged editions.
If we are unable to determine the damage or quality issue in your pictures of the pieces, you will be required to return the item at your expense before we can process your return.
You can return your pieces for the full refund of the product costs (excluding shipping) by following these steps:
Ship your item back to us in its original packaging and enclose a copy of your receipt. We strongly encourage you to ship your order back via a trackable method like UPS Ground, USPS Priority Mail, or FedEx.
3977 Jackpot Road, Suite B
Grove City, Ohio 43123
We typically issue refunds within 48-72 hours of receiving the package.
In 2004 when the Metroscāp Collection (of black and white cityscapes and black and white cityscape prints) was launched we tried very, very hard to register the domain name metroscape.com. However, it turned out that it was already (and still is) squatted by someone else in South Korea. So instead of be discouraged about not being able to acquire the metroscape.com domain we instead used that roadblock as an opportunity be creative with the name and pronunciation that we desired with the term Metroscape. So after some quality time with Adobe Illustrator and a bunch of pencil sketches we arrived at our current spelling, Metroscāp (with the long vowel sound pronunciation bar above the "a").
Copyright 2004 - 2017 Metroscap. All Rights Reserved.